TL;DR

Client Success Manager (Fintech): Manage onboarding, HRIS/payroll integrations, employee plan adoption, and client support for a modern group savings platform. Focus on strategic communication, complex plan transfers, and ensuring client satisfaction with a fintech product.

Location: Remote (Canada)

Company

%hirify_global% is Canada’s largest fintech company focused on transparent, low-cost financial services with over 3 million users and $100 billion in assets under management.

What you will do

Orchestrate seamless onboarding experiences for new plan sponsors and establish long-term partnerships.
Manage HRIS/payroll integration processes ensuring accurate data flow and compatibility.
Drive employee plan adoption through strategic communication and educational initiatives.
Lead complex plan transfers from legacy providers coordinating cross-functional teams.
Provide comprehensive platform training and support plan governance aligned with legislation.
Deliver insights and reporting on plan health and cultivate strong client relationships.

Requirements

Must be bilingual in French (fluent in writing and speaking).
Experience in Group Savings, Retirement, or Pension industry.
Strong client relationship and problem-solving skills with client empathy.
Excellent communication, time management, and organizational skills.
Location: Remote within Canada.

Nice to have

Experience working with AI and new technologies.

Culture & Benefits

Competitive salary with top-tier health benefits and life insurance.
Retirement savings matching plan using %hirify_global% for Business.
20 vacation days per year plus unlimited sick and mental health days.
Wellness and professional development budgets up to $1,500 per year.
90 days international work program in eligible countries per calendar year.
Inclusive employee resource groups and company-wide wellness days off.