TL;DR

Director Of Customer Value Management: Leading the development and optimisation of customer value management and commercial capabilities in a UK-based fintech bank with an accent on customer profitability, churn reduction, and lifetime value. Focus on data-driven decision-making, cross-functional collaboration, and strategic leadership of a high-performing team.

Location: Offices in London, Southampton, Cardiff, and Manchester, United Kingdom

Company

%hirify_global% is a fully licensed UK bank with a tech-driven culture, employing over 3,500 people across multiple UK offices, focused on transforming banking to be fairer and easier to use.

What you will do

Lead the Customer Value Management function with accountability for P&L and customer profitability metrics.
Drive end-to-end customer value lifecycle strategies including acquisition, retention, and win-back.
Develop data-driven segmentation and personalisation capabilities to optimise customer experience.
Collaborate cross-functionally with marketing, finance, product, and treasury teams to align commercial objectives and product roadmaps.
Mentor and lead a high-performing team fostering a culture of rigorous analysis and continuous testing.

Requirements

Must have strong commercial leadership experience in Retail and Business Banking with P&L ownership.
Proven expertise in customer value management across the customer lifecycle and pricing strategy optimisation.
Proficiency in data analysis and BI tools such as Looker.
Experience communicating with executive-level stakeholders.
Strong digital acumen and entrepreneurial mindset.
Ability to collaborate effectively across business areas and lead teams.

Culture & Benefits

25 days holiday plus public holidays and an extra day for your birthday.
Flexible annual leave with options to buy or sell extra days.
16 hours paid volunteering time annually.
Company enhanced pension scheme and life insurance.
Private Medical Insurance including mental health and cancer care support.
Family-friendly policies and various employee discounts and wellness programs.