TL;DR

Relationship Manager (Fintech): Manage and grow long-term client relationships within a leading digital asset infrastructure firm, focusing on client satisfaction, revenue growth, and strategic account management. Focus on building trust with institutional clients, understanding crypto and trading platforms, and collaborating across global teams to deliver exceptional service.

Location: Hybrid, New York, United States

Salary: $100,000–$120,000

Company

%hirify_global% is a leading institutional digital asset infrastructure company specializing in custody, collateral management, and prime services with advanced MPC technology and strong insurance coverage.

What you will do

Develop and maintain strong relationships with key clients, ensuring exceptional service and satisfaction.
Identify and pursue cross-sell opportunities to contribute to revenue targets.
Serve as primary client contact, managing inquiries and account performance discussions.
Collaborate with internal global stakeholders to ensure seamless service delivery.
Manage technical setup and wind-down processes for clients, aligning with revenue goals.
Stay informed on cryptocurrency industry developments and regulatory changes.

Requirements

Fluency in English is required.
Experience in finance or trading firms with knowledge of financial systems and fund structures.
Strong communication skills and ability to build trust with decision-makers.
Autonomous with ability to manage multiple priorities and stakeholders.
Knowledge of crypto, custody, and trading platforms is highly desirable.
Experience with Salesforce or similar CRM tools is a plus.

Culture & Benefits

Hybrid working model balancing in-office collaboration and flexible remote work.
Diversity and inclusion initiatives with employee-led groups and wellbeing committees.
25 days annual leave plus local bank holidays and additional leave per year of service.
Comprehensive health coverage including medical, optical, and dental benefits.
Life insurance and commuter benefit programs.

Hiring process

Initial screening with Talent Acquisition team.
Technical interview via Microsoft Teams.
In-person interview focusing on team dynamics and collaboration.