TL;DR

Manager Client Access Management (Cybersecurity): Leading and overseeing client access management services for UK&I %hirify_global% customers, ensuring SLA and KPI compliance with an accent on security, compliance, and stakeholder engagement. Focus on managing escalations, process improvements, and team leadership to deliver positive client outcomes.

Location: Sofia, Bulgaria

Company

%hirify_global% is a global data and technology company providing data, analytics, and software solutions across multiple industries including financial services and healthcare.

What you will do

Lead and motivate the Client Access Management team, ensuring performance and development.
Own and oversee end-to-end client access processes, meeting SLAs and KPIs.
Manage stakeholder relationships and foster a client-focused culture.
Handle internal and external escalations to resolution.
Ensure compliance with audit, security, and regulatory requirements.
Drive process improvements and support access reviews and attestations.

Requirements

Location: Sofia, Bulgaria
5+ years experience in access management roles.
Previous line management or supervisory experience with leadership capabilities.
Good understanding of security and IAM principles.
Fluency in English.

Culture & Benefits

Career development supported by learning programs and unlimited access to training materials.
Excellent work conditions with a friendly environment and strong team spirit.
Comprehensive social benefits including life insurance, health insurance, and various allowances.
Work-life balance with paid vacation, birthday day off, and additional social responsibility days.
Flexible working hours and home office opportunities.