Technical Support Specialist

TL;DR

Technical Support Specialist (Cybersecurity): Provide technical product support for hirify.global products, focusing on troubleshooting, issue validation, and escalation. Focus on deep expertise in at least one product, advanced OS and network knowledge, and effective communication with customers and partners.

Location: Milwaukee, United States

Company

hirify.global is a cybersecurity product company providing advanced security solutions.

What you will do

• Provide technical support to customers, partners, and resellers for hirify.global products.
• Become an expert in at least one hirify.global product and maintain basic knowledge of others.
• Document, process, and analyze incoming customer requests across communication channels.
• Qualify and escalate undocumented issues to higher-level support teams.
• Perform scheduled callbacks and respond to customer and stakeholder requests.
• Continuously develop technical knowledge and skills related to products and support processes.

Requirements

• Location: Must be based in Milwaukee, United States
• Completed IT-related education or equivalent qualification.
• At least 2 years of work experience in IT environment.
• Advanced understanding of Windows, macOS, Linux, network architecture, and application software.
• English language proficiency at B1 level.
• Strong analytical skills and structured working approach.

Culture & Benefits

• Comprehensive health plans including medical, dental, vision, and supplemental insurance.
• Paid time off, volunteer day, tuition reimbursement, and family support benefits.
• On-site gym, recreational zone, coffee, snacks, and parking benefits.
• 401(k) retirement savings and charitable contributions program.
• Employee assistance programs and lifestyle spending account.