TL;DR

Associate Director, Customer Success (IoT): Defining and executing a scalable Customer Success strategy that drives long-term client retention, growth, and product adoption across %hirify_global%’s global client portfolio with an accent on minimizing churn and maximizing Annual Recurring Revenue. Focus on architecting comprehensive customer retention strategies and leading high-performing teams.

Location: Sydney, Australia

Company

%hirify_global% is a global leader in IoT and connected transportation, providing web-based analytics to help customers manage their fleets.

What you will do

Architect and drive the comprehensive customer retention strategy for the entire portfolio.
Design and execute a product adoption strategy ensuring customers extract value from the %hirify_global% product suite.
Define and manage the Upsell and Cross-Sell lead generation pipeline.
Forecast and manage the departmental budget while optimizing resource allocation.
Recruit, mentor, coach, and manage a team of Customer Success Managers.
Establish alignment with all interfacing teams to deliver on customer experience goals.

Requirements

5+ years of experience in Customer Success or Account Management, including 2+ years in a leadership role.
Bachelor’s degree in Business, Communications, or a related field; MBA is a plus.
Expertise in developing and scaling Customer Success models.
Exceptional leadership, communication, and negotiation skills.
Ability to work in a fast-paced environment and lead change.