TL;DR

Digital Customer Success Intern: Supporting and nurturing a digital customer base using data-driven approaches and customer engagement tools with an accent on customer journey optimization and value realization. Focus on managing customer metrics, driving upsell opportunities, and collaborating with marketing and program teams to enhance automation impact.

Location: Hybrid work from New York office

Salary: $20–22 per hour

Company

%hirify_global% is an AI-powered customer communications platform combining voice, SMS, WhatsApp, and AI to help customer-facing teams work smarter and scale service globally.

What you will do

Manage a pool of customers in Zendesk to drive successful value realization
Use data-driven methods to grow and nurture the digital touch segment of customers
Monitor account health metrics including churn, satisfaction, and risks
Drive customers through the ideal journey using self-help resources and digital touchpoints
Engage customers to upsell additional products/services based on data insights
Collaborate with marketing and program teams to improve automation and customer content

Requirements

Must be able to work from New York office in a hybrid environment
First experience in Sales or Customer Success Management
Excellent verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment

Culture & Benefits

Work-life balance and a fast-learning, entrepreneurial environment
Competitive salary and equity package
Medical, dental, and vision insurance fully covered
401k plan with company matching
Unlimited PTO and generous parental leave
Wellness, commuter, and childcare reimbursements