TL;DR

Senior Manager Onboarding: Oversee multiple onboarding teams to drive strategic initiatives and operational excellence in deploying POS systems for restaurant clients with an accent on team leadership, process optimization, and client satisfaction. Focus on managing complex implementations, cross-functional collaboration, and scaling delivery across multi-location restaurant groups.

Location: Chicago, IL, United States (onsite)

Salary: $107,000–$145,000

Company

%hirify_global% provides award-winning restaurant technology solutions including POS and AI-powered profit tools to help independent restaurants compete and succeed.

What you will do

Lead multiple onboarding teams, fostering leadership development and operational excellence aligned with corporate strategy.
Serve as liaison between internal teams and clients, translating strategic objectives into actionable goals.
Oversee deployment of POS systems ensuring projects meet scope, timeline, and client expectations.
Drive process optimization, automation, and continuous improvement initiatives to scale operations.
Monitor project metrics, budgets, risks, and serve as escalation point for complex client issues.
Ensure compliance with company policies, data security, and industry regulations during implementations.

Requirements

Location: Must be onsite in Chicago, IL, United States
Proven leadership managing multiple teams and operational performance at scale.
Strong client-facing and executive communication skills with stakeholder alignment experience.
Deep knowledge of POS hardware, software, integrations, and network setups.
Experience with Agile, Waterfall, or hybrid project management methodologies.
Familiarity with APIs, cloud platforms, networking basics, and data security for POS systems.

Culture & Benefits

Medical, dental, and vision insurance.
401k with company match and RSUs.
Paid vacation, company holidays, sick and volunteer time off.
Employee resource groups promoting inclusion and community.
Monthly cell phone and internet stipend.
Tuition reimbursement up to $2,000 per year for professional development.