Customer Success Manager (SaaS)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Sweden/Europe

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (SaaS): Guiding clients through onboarding, adoption, and renewal processes with an accent on building long-term relationships and driving product usage. Focus on proactive engagement, strategic advising, and collaboration with cross-functional teams to enhance customer satisfaction and retention.

Location: On-site in Stockholm HQ

Company

hirify.global is redefining legal work through an AI-native workspace that empowers legal professionals.

What you will do

Own the customer journey for a growing book of clients.
Lead onboarding and implementation for client success.
Drive product adoption through structured enablement and check-ins.
Act as a strategic advisor to clients, uncovering new use cases.
Identify expansion opportunities and manage renewals.
Collaborate with Product, Engineering, and Marketing teams.

Requirements

5–7 years of experience in Customer Success or Account Management in a B2B SaaS environment.
Track record of driving customer retention and satisfaction.
Strong project management and onboarding experience.
Excellent communication skills with high-level clients.
Comfortable with metrics and data-driven decision making.
Willingness to work in the office 5 days a week.

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