TL;DR

Account Manager (Shops): Manage and grow merchant relationships within the Shops vertical, ensuring merchant success, performance, and satisfaction with an accent on relationship building, data-driven performance monitoring, and operational issue resolution. Focus on identifying upsell opportunities, conducting business reviews, and collaborating cross-functionally to support merchant partners.

Location: Dubai, United Arab Emirates with hybrid work format (4 days in office, 1 day remote) and option to work remotely from any country for 30 days per year.

Company

%hirify_global% is a leading regional platform operating in 70+ cities across 10 countries, focused on simplifying mobility, food and grocery delivery, and payments with a strong emphasis on innovation and AI.

What you will do

Manage and grow relationships with key merchants and partners within the Shops vertical.
Act as the main point of contact for merchant partners, ensuring consistent alignment and support.
Monitor and drive merchant performance through data analysis, regular reviews, and action plans.
Identify upsell opportunities including marketing collaborations and product adoption.
Troubleshoot operational or commercial issues and coordinate with internal teams to resolve them.
Ensure contractual and SLA compliance, tracking deliverables and outcomes.

Requirements

2–4 years of experience in account management, partner success, or business development, preferably in tech, e-commerce, or consumer goods.
Strong communication and stakeholder management skills.
Analytical and data-driven mindset with proficiency in Excel and dashboards.
Ability to work independently in a fast-paced, ambiguous environment.
Fluency in English required; Arabic is a plus.
Bachelor’s degree in business, economics, or related field.

Culture & Benefits

Work and learn from a community of inspiring colleagues.
Opportunity to drive impact in a region with untapped potential.
Flexible work schedule: 4 days in office, 1 day remote, plus 30 days remote work from any country per year.
Unlimited vacation days.
Healthcare benefits and fitness reimbursements including gym and training classes.