TL;DR

Customer Support Engineer: Providing technical support and solving complex issues for enterprise customers using a test automation platform with an accent on troubleshooting, customer communication, and technical problem solving. Focus on reproducing issues, managing support tickets, and developing customer-facing documentation and code samples.

Location: Must work onsite from the India office 5 days a week

Company

%hirify_global% empowers enterprises to deliver quality web and mobile applications using an AI-powered continuous testing platform.

What you will do

Help customers solve technical problems and answer product capability questions
Reproduce and isolate customer issues, report bugs to developers
Manage support ticket queues and provide regular updates
Respond to customers primarily through tickets and occasional online meetings
Develop customer-facing documentation and code samples demonstrating testing

Requirements

Must be located in India and work onsite 5 days a week
1-2 years experience as a support engineer and 6+ months as a developer or supporting developers
Programming experience in at least one language: Javascript, Python, Ruby, PHP, Java, or C#
Knowledge of HTML, CSS, and Javascript
Good written communication skills and patience to help customers
Ability to work under pressure and strong analytic skills

Nice to have

Knowledge of Selenium and/or Appium
Experience with CI/CD tools like Jenkins or Bamboo
Familiarity with test automation frameworks (JUnit, TestNG, Protractor, etc.)
Unix command line or system administration skills
Networking troubleshooting including HTTP proxies and firewalls
Experience with Android emulators, iOS simulators, and mobile OS/app development

Culture & Benefits

Equal opportunity employer valuing diversity
Commitment to employee health, safety, and security protocols
Collaborative team environment with focus on responsibility and clear communication