TL;DR

Customer Success Engineer: Ensuring customers get maximum value from the AI marketing platform with an accent on technical support, API understanding, and SaaS tool integration. Focus on multitasking, cross-functional collaboration, and delivering optimal customer experiences.

Location: Remote (EST, United States)

Salary: $85,000–$110,000 per year

Company

%hirify_global% is a startup AI platform focused on marketing and growth teams, leveraging advances in LLMs and cloud data warehouses.

What you will do

Provide technical support to users via Intercom, Slack, phone, and email.
Understand and explain API documentation and SaaS tools like CRMs, ESPs, and ERPs.
Collaborate closely with Solutions Architects, Engineers, Marketing, and Operations teams.
Manage multiple tasks and customer interactions efficiently.
Drive exceptional customer experiences and support the customer journey.

Requirements

Must have 2+ years in a customer-facing role.
Technical background through experience or education.
Conversant or willing to learn SQL basics and advanced topics.
Strong discovery, interpersonal, verbal, and written communication skills.
Ability to adapt to a changing work environment.
Understanding of the technology industry and its players.

Culture & Benefits

Equity package for full-time employees.
Focus on impact over years of experience for compensation.
Collaborative and growth-oriented team environment.