Business Analyst

TL;DR

Business Analyst (Retail Banking): Supporting product and operational design for Marcus by hirify.global' Operations team with an accent on regulatory compliance and process improvement. Focus on designing customer-facing and agent solutions, collaborating with cross-functional teams, and delivering operational efficiencies within a regulated environment.

Location: Birmingham, United Kingdom

Company

hirify.global is a leading global investment banking, securities, and investment management firm with a strong focus on digital consumer banking through Marcus.

What you will do

• Support Product Owner and Head of Delivery in process design and system development for Operations.
• Collaborate with Treasury, Product, Technology, Legal, Compliance, and FCC teams.
• Define requirements, document acceptance criteria, and sign off test scripts with Development and Testing teams.
• Design wireframes, mock-ups, process maps, and flows to support customer-centric agent solutions.
• Identify process improvement opportunities and contribute to the agent product roadmap.
• Work closely with Customer Support and Training teams to embed new functionalities and policies.

Requirements

• Must have 8 years professional experience with 5 years in product and operational design.
• In-depth knowledge of business analysis within retail banking and regulatory environments.
• Experience delivering large-scale programs with regulatory impact and working with regulators.
• Self-directed, detail-oriented, positive attitude, and able to work independently in a fast-paced team environment.
• Strong communication and delivery skills.
• Experience in regulated and audited service environments.

Culture & Benefits

• Commitment to diversity, inclusion, and professional growth.
• Best-in-class benefits and wellness programs.
• Supportive environment with training and development opportunities.
• Reasonable accommodations for candidates with special needs or disabilities during recruiting process.