TL;DR

Product Support Engineer (Retail Media): Leads complex investigations and resolves high-impact technical issues for the Retail Media product, driving incident management and hot fix releases. Focus on collaborating with R&D and Product teams to influence product quality, scalability, and the future roadmap.

Location: Hybrid in Barcelona, Spain

Company

%hirify_global% is a leader in commerce media, leveraging AI-powered advertising solutions to connect brands, agencies, and publishers with consumers.

What you will do

Be the expert for advanced product issues, investigating and troubleshooting complex technical problems.
Collaborate closely with Product and R&D teams for efficient communication and resolution.
Own incident management and drive hot fix releases to continuously improve products.
Influence the product roadmap to enhance product quality and shape future features.
Empower regional teams through coaching, documentation, and knowledge sharing.
Lead initiatives to improve support workflows, tools, and cross-team collaboration.

Requirements

3+ years of experience in support, consulting, or engineering.
Comfortable with web technologies (HTML, JavaScript, REST APIs) and debugging tools.
Strong communicator thriving in international, cross-functional teams.
Curious, proactive, autonomous, and highly accountable.

Nice to have

Experience with SQL, Python, networking, and data visualization.

Culture & Benefits

Hybrid work model blending home and in-office experiences.
Opportunities for learning, mentorship, and career development programs.
Comprehensive health benefits, wellness perks, and mental health support.
Diverse, inclusive, and globally connected team environment.
Attractive salary with performance-based rewards and family-friendly policies, with potential for equity.