TL;DR

Strategic Customer Success Manager (SaaS): Building and fostering executive-level relationships with customers to accelerate their digital journey with an accent on driving adoption of %hirify_global% products and managing change. Focus on proactively identifying risks and delivering business value through effective consulting and collaboration.

Location: Hybrid (Toronto, Ontario, Canada)

Company

%hirify_global% is a global leader in digital operations management, providing an AI-powered platform that enhances business resilience and operational efficiency.

What you will do

Build and foster trusted advisor relationships with customers' IT, Engineering, and Support organizations.
Guide customers on best practices for process, people, and change management.
Identify risks to customer goals and collaborate with sales to mitigate them.
Deliver business value by understanding customer opportunities for cost reduction and growth.
Lead cross-functional post-sales teams to ensure seamless customer experiences.
Prepare and facilitate business review meetings and training sessions.

Requirements

10-15 years of relevant industry experience.
Strong consulting skills and proven results as a trusted advisor.
Ability to drive conversations at the C-level and handle objections.
Experience in a SaaS business model and knowledge of %hirify_global% products.
Good understanding of IT enterprise architecture and DevOps principles.