TL;DR

Customer Success Manager (Sports SaaS): Manage and grow relationships with sports leagues, competitions, and federations using %hirify_global%'s SaaS platform with an accent on customer success, operational excellence, and cross-department adoption. Focus on building frameworks for adoption, managing multi-stakeholder accounts, and collaborating with internal teams to drive product impact and client satisfaction.

Location: New York City, onsite role

Company

%hirify_global% is a fast-growing AI-powered SaaS company revolutionizing sports media workflows, serving top global leagues and federations.

What you will do

Own and manage relationships with leagues, competitions, and federations across multiple departments.
Lead onboarding, training, and success programs to ensure adoption and measurable ROI.
Track adoption metrics and build dashboards to report impact internally and externally.
Collaborate cross-functionally with Product, Engineering, Sales, and Marketing teams.
Manage renewals, upsell opportunities, and conduct regular business reviews.
Standardize workflows and expand product usage across clubs and partner organizations.

Requirements

Must be based in New York City and work onsite several days per week.
3–6 years experience in B2B SaaS customer success, account management, or project management.
Experience managing enterprise or multi-stakeholder accounts, preferably in sports, media, or technology.
Strong operational mindset with ability to structure processes and measure success.
Excellent communication skills with technical and executive stakeholders.
Comfortable traveling 25% of the time to meet clients.

Nice to have

Understanding of commercial and operational aspects of leagues, competitions, and federations.
Experience with video, media management, or SaaS workflow tools.
Familiarity with sports media, rights management, or broadcast operations.

Culture & Benefits

Work directly with world-class sports leagues and federations.
Lead multi-department projects transforming media management and distribution.
Collaborate closely with cross-functional teams in a fast-growing international company.
Help shape the League Success Playbook for global scaling.

Hiring process

Initial screening and manager screening interviews.
Case study or technical assessment.
Cultural fit interview and founder's chat.
Reference calls before hiring decision.