In House Technical Support Specialist

TL;DR

In House Technical Support Specialist: Deliver high quality technical support and troubleshooting for a full product portfolio with an accent on in-house repairs, diagnostics, and customer site visits. Focus on resolving escalated cases, coordinating with internal teams, and providing technical training.

Location: Uppsala, Sweden

Company

hirify.global is a global supplier and solutions partner specializing in drug discovery, development, and analytical testing with expertise in separation and purification technologies.

What you will do

• Provide remote and in-house technical support and troubleshooting across the product portfolio.
• Perform repairs, system diagnostics, and error replication based on field reports.
• Manage daily technical support activities and administrative tasks including work orders and parts management.
• Collaborate with R&D and other teams to resolve product issues and improve service processes.
• Deliver technical training to internal staff, distributors, and external service engineers.
• Participate in system checks supporting sales activities.

Requirements

• Location: Must be based in Uppsala area for local customer site visits
• Electrical engineering qualification or equivalent is highly desirable.
• Previous experience in customer support or field service roles.
• Fluent English (spoken and written) is required.
• Strong communication, organizational, and multitasking skills.
• Proficiency in ServiceMax and Cention is highly desirable.