TL;DR

Lead Machine Learning Scientist (AI): Developing and deploying advanced Machine Learning models, including LLMs, to transform customer service by automating issue resolution and optimizing customer routing. Focus on leveraging deep learning and graph-based architectures to build autonomous agents and enhance support decision-making at scale.

Location: Remote within the UK or London office-based. Visa sponsorship and relocation assistance to the UK are available.

Salary: £110,000–£140,000 + stocks

Company

%hirify_global% is a UK-based digital bank transforming customer service and making money work for everyone through innovative financial products.

What you will do

Lead the development and deployment of advanced ML models to understand customer problems.
Optimize customer routing decisions across millions of customers and thousands of support staff.
Automate customer support needs through autonomous agents.
Aid customer support in decision-making and pattern detection.
Experiment with and innovate technical approaches while ensuring business and customer needs are met.
Mentor other ML practitioners and raise the technical bar across the team.

Requirements

Track record of leading technical work in advanced ML model development and deployment with demonstrable impact, preferably in a fast-moving tech company.
Experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production.
Impact-driven mindset with ownership of the end-to-end solution journey.
Extensive experience writing production Python code.
Strong command of SQL.
Ability to thrive on ambiguous problems and resolve them collaboratively.

Nice to have

Experience working with operations, financial crime, and in regulated institutions.
Commercial experience writing critical production code and working with microservices.
Keen to learn Go.

Culture & Benefits

Flexible working hours.
£1,000 annual learning budget.
Work-from-home setup support (Macbooks provided, extra support for fully remote).
Opportunity for visa sponsorship and relocation assistance to the UK.
Emphasis on diversity, inclusion, and equal opportunities.

Hiring process

30-minute recruiter call.
45-minute call with hiring manager.
3 x 1-hour video calls with various team members.

Lead Machine Learning Scientist (Fintech)