Technical Support Engineer L3 (SaaS)

TL;DR

Technical Support Engineer L3 (SaaS): Providing advanced technical support for mobile apps managing in-app purchases and paywalls with an accent on troubleshooting complex issues and integrations. Focus on analyzing logs, debugging code, and collaborating with development teams to enhance client onboarding and satisfaction.

Location: Remote (Worldwide)

Company

hirify.global is a fast-growing SaaS company focused on maximizing revenue potential for mobile apps.

What you will do

• Handle complex technical questions from clients, including error localization and data discrepancies.
• Analyze logs and debug issues using tools like Elastic and Kibana.
• Use SQL and Python to investigate and resolve technical problems.
• Provide technical support during the sales process, explaining SDK functionality.
• Assist clients with product integration for a smooth onboarding experience.
• Collaborate with the development team to troubleshoot and resolve issues.

Requirements

• Proven experience in technical support roles within IT companies.
• Strong hands-on expertise with Kibana and Postman.
• Practical experience with SQL and Python.
• Basic understanding of mobile development and API interactions.
• Ability to debug and identify issues within codebases.
• Strong skills in reading technical documentation in English.