TL;DR

Product Manager (Edtech): Develop and implement customer retention strategies, minimize churn, and optimize the post-purchase user journey for an English learning platform for kids. Focus on analyzing user behavior, leveraging data analytics, and collaborating cross-functionally to improve customer experience and lifetime value.

Location: Remote, any location

Company

%hirify_global% is the largest English tutoring platform for kids in Europe, offering live 1:1 and group classes, AI tutoring features, and learning games.

What you will do

Develop and implement long-term user retention strategies based on user behavior and segmentation.
Monitor churn metrics, identify root causes, and collaborate with teams to improve retention.
Own the entire post-purchase user journey to maintain high customer satisfaction.
Collaborate with marketing, customer success, and design to create personalized campaigns.
Use data analytics, A/B testing, and customer insights to optimize user journeys and improve LTV.
Build and refine customer segments for targeted retention tactics.

Requirements

3+ years of product management experience with focus on user retention or customer experience
Proven experience using data and analytics to drive product decisions
Excellent understanding of customer behavior and lifecycle management
Cross-functional collaboration skills and ability to influence without authority
Familiarity with customer engagement tools, CRM systems, and analytics platforms
Excellent communication and presentation skills

Nice to have

Experience in Ed-tech or e-commerce industries
Familiarity with growth hacking and experimentation methodologies
Experience working with UX/UI teams to optimize customer journeys

Culture & Benefits

Remote work from any location
Full-time contract with flexible working hours (40+ hours/week)
Friendly young team and promising project
Bonuses and option program available