Product Manager (Edtech)

TL;DR

Product Manager (Edtech): Develop and implement customer retention strategies, minimize churn, and optimize the post-purchase user journey for an English learning platform for kids. Focus on analyzing user behavior, leveraging data analytics, and collaborating cross-functionally to improve customer experience and lifetime value.

Location: Remote, any location

Company

hirify.global is the largest English tutoring platform for kids in Europe, offering live 1:1 and group classes, AI tutoring features, and learning games.

What you will do

• Develop and implement long-term user retention strategies based on user behavior and segmentation.
• Monitor churn metrics, identify root causes, and collaborate with teams to improve retention.
• Own the entire post-purchase user journey to maintain high customer satisfaction.
• Collaborate with marketing, customer success, and design to create personalized campaigns.
• Use data analytics, A/B testing, and customer insights to optimize user journeys and improve LTV.
• Build and refine customer segments for targeted retention tactics.

Requirements

• 3+ years of product management experience with focus on user retention or customer experience
• Proven experience using data and analytics to drive product decisions
• Excellent understanding of customer behavior and lifecycle management
• Cross-functional collaboration skills and ability to influence without authority
• Familiarity with customer engagement tools, CRM systems, and analytics platforms
• Excellent communication and presentation skills

Nice to have

• Experience in Ed-tech or e-commerce industries
• Familiarity with growth hacking and experimentation methodologies
• Experience working with UX/UI teams to optimize customer journeys

Culture & Benefits

• Remote work from any location
• Full-time contract with flexible working hours (40+ hours/week)
• Friendly young team and promising project
• Bonuses and option program available