TL;DR

Senior Manager - Onboarding Architect (SaaS): Overseeing the post-sale experience for mid-to-high-value customers with an accent on designing onboarding strategies and managing complex migrations. Focus on leading cross-functional teams to ensure successful customer onboarding and adoption of core product features.

Location: Remote, United States

Salary: $168,000 - $220,000 USD

Company

%hirify_global% is a leading go-to-market solution for revenue teams, providing sales and marketing teams with access to verified contact data and tools for engagement.

What You Will Do

Design and build onboarding strategies for mid-to-high value customers.
Lead implementation efforts and guide customers through onboarding milestones.
Collaborate with cross-functional teams to drive strategic onboarding engagements.
Document playbooks and process improvements for onboarding success.
Execute individual contributor onboarding delivery to stay hands-on with customer workflows.

Requirements

5+ years in onboarding or technical account management for a SaaS company.
2+ years in a leadership role managing or mentoring individual contributors.
Proven experience with GTM tech stacks including Salesforce and HubSpot.
Strong technical acumen and hands-on experience with customer onboarding programs.
Exceptional communication skills with the ability to simplify complex concepts.