Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving product adoption and customer engagement for hirify.global’s AI-powered solutions with an accent on scaling processes and enhancing customer experiences. Focus on implementing strategies, monitoring customer health, and collaborating across teams to ensure success.

Location: Hybrid (Chicago, Illinois)

Salary: $101,250 - $120,938

Company

hirify.global is an AI Customer Service company focused on enhancing customer experiences through innovative solutions.

What you will do

• Drive product adoption, focusing on AI features and automation.
• Design and implement scalable engagement strategies.
• Own onboarding conversations to ensure customer success.
• Monitor customer usage and health signals to identify opportunities.
• Collaborate with internal teams to enhance the customer journey.
• Act as the Voice of the Customer, providing insights for product improvements.

Requirements

• 2–4+ years in a customer-facing role in SaaS or technology.
• Strong interest in AI and automation support tools.
• Excellent communication skills for diverse audiences.
• Data-driven mindset for monitoring and adapting strategies.
• Self-starter with strong relationship-building skills.

Nice to have

• Interest in consumption-based SaaS models.
• Exposure to Generative AI and chatbots.
• Experience in scaling customer success or onboarding programs.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.