TL;DR

Junior IT Support Engineer: Providing first-line IT support and troubleshooting for hardware, software, and network issues in a hybrid work environment. With an accent on supporting Mac and Windows systems, account management, and maintaining IT infrastructure. Focus on resolving tickets efficiently, onboarding/offboarding, and continuous learning in IT operations.

Location: Hybrid in Warsaw, Poland

Company

%hirify_global% is a leading independent mobile games company with a global team of 2,500+ employees across 12 studios, known for top-charting mobile games and a collaborative, data-driven development culture.

What you will do

Serve as the first point of contact for IT issues both onsite and remotely.
Support hardware, software, and account-related problems for Mac and Windows users.
Troubleshoot connectivity issues including Wi-Fi and VPN.
Set up and configure laptops, peripherals, and manage user accounts across platforms like Google Workspace, Okta, and Azure.
Assist with onboarding and offboarding processes.
Log, track, and resolve IT tickets in line with SLAs.

Requirements

Location: Must be based in Warsaw, Poland or able to work hybrid from this location
1–2 years experience in IT support or helpdesk roles.
Basic knowledge of Windows and macOS systems and hardware setup.
Interest in Google Workspace, Okta, MDM, and networking fundamentals.
Proactive problem-solving mindset and strong communication skills.
English proficiency (Polish or Russian is an advantage).

Culture & Benefits

26 days paid holiday plus national holidays.
20 days fully remote work per year.
Private medical cover and employee assistance program.
Daily free lunch and Multisport Plus Card for sports facilities in Warsaw.
Continuous professional development and language classes (English & Polish).
Fun office playroom and regular company events.

Hiring process

Talent Acquisition Interview
Manager Interview
Director Interview
Final Interview
Offer and Hiring