TL;DR

Commercial Customer Success Manager: Manage customer success and adoption of %hirify_global%'s Intelligent Orchestration and Agentic Platform with an accent on strategic business relationships, technical expertise, and customer advocacy. Focus on driving product usage, retention, and cross-sell opportunities while working US hours onsite in New York.

Location: New York, United States

Salary: $95,000–$130,000

Company

%hirify_global% is a leading enterprise orchestration company providing an AI-powered platform that connects data, processes, applications, and experiences to streamline operations globally.

What you will do

Develop and maintain strategic business relationships to drive adoption and retention.
Provide technical expertise on %hirify_global% products and deployment models.
Educate internal teams on business value through automation.
Implement processes to increase product usage and cross-sell opportunities.
Serve as primary escalation point for customer issues and ensure resolution.
Provide analysis to inform team decisions and product roadmap.

Requirements

Must be located in or near New York, US and able to work US hours onsite.
Bachelor's degree or equivalent education.
3+ years experience in consulting, customer success, or technical account management in SaaS/iPaaS.
Experience with integration, business automation, and digital transformation.
Strong communication, problem solving, and analytical skills.
Customer-centric mindset with proven retention and growth track record.

Nice to have

Prior experience as Account Executive or senior consulting member.
Experience with multiple business functions: HR, Finance, Marketing, Sales.

Culture & Benefits

Flexible, trust-oriented culture empowering ownership.
Focus on innovation and team collaboration.
Balance productivity with self-care and vibrant work environment.
Recognized as top enterprise startup and best company for remote workers.