TL;DR

Technical Account Manager (SaaS): Manage enterprise US-based customers to maximize value from %hirify_global%’s platform with an accent on technical consultation, strategic guidance, and customer relationship management. Focus on delivering tailored solutions, influencing product improvements, and mentoring within the TAM team.

Location: Preference for Raleigh, NC or New York City office

Salary: $85,700–$123,200 depending on location and experience

Company

%hirify_global% is a fast-growing SaaS startup founded by former product managers, focused on improving software product success through innovative digital adoption solutions.

What you will do

Manage a portfolio of enterprise US-based customers ensuring exceptional value delivery
Provide advanced technical and strategic consultation on %hirify_global% products
Build strong relationships with senior customer stakeholders and internal teams
Identify opportunities to enhance ROI through tailored solutions and initiatives
Advocate customer needs internally to influence product direction and improvements
Mentor and lead within the TAM team, sharing best practices

Requirements

Must have 2.5+ years experience in technical account management or similar role in SaaS or technology
Strong understanding of software development, API integrations, and web technologies like CSS and HTML
Excellent communication and presentation skills for technical and non-technical audiences
Experience collaborating with product, engineering, sales, and customer success teams
Ability to manage complex customer relationships and provide strategic technical guidance

Nice to have

Knowledge of SDKs, mobile frameworks, and mobile architecture
Understanding of digital adoption software and in-app guidance
Experience with product feedback software and technical writing
Strong analytical skills and data-driven mindset
Familiarity with product operations and product-led growth (PLG)

Culture & Benefits

Dynamic and passionate startup environment
Commitment to diversity, equity, and inclusion
Reasonable accommodations for applicants with disabilities
Competitive salary and comprehensive benefits
Opportunities for professional growth and impact