TL;DR

Technical Account Manager (Customer Support): Manage post-sale customer success activities including onboarding, support, upgrades, and issue resolution with an accent on enterprise IT infrastructure, storage, and networking. Focus on proactive monitoring, troubleshooting, and coordinating with engineering to deliver customer value and ensure smooth operations.

Location: Remote, must be based in Italy

Company

%hirify_global% is a fast-growing infrastructure company revolutionizing data storage with its Universal Storage platform.

What you will do

Manage 2-3 large and several smaller customer accounts as the main technical contact.
Lead onboarding, business reviews, and coordinate customer deliverables and upgrades.
Perform hands-on troubleshooting, log collection, and upgrades.
Collaborate with support, engineering, and onsite resources to resolve issues and manage escalations.
Submit feature requests and bug reports to engineering and write root cause analyses.
Contribute to scaling and improving the Customer Success team processes.

Requirements

Must be based in Italy.
Experience in enterprise IT infrastructure, networking, and storage.
Proficiency in Linux system administration and network troubleshooting.
Knowledge of storage technologies, S3, and high-performance computing is an advantage.
Bachelor's or Master's degree in CS, CE, EE or related fields.
Ability to travel approximately 20% of the time.
Strong communication skills and customer-focused mindset.

Culture & Benefits

Fully remote global team with flexible responsibilities in a growing company.
Emphasis on teamwork, respect, and customer obsession.
Organized work environment using tickets and dashboards.
Fast-paced and evolving work environment requiring adaptability.