TL;DR

Customer Success Manager: Managing customer portfolios to ensure successful deployment, adoption, and ongoing satisfaction with %hirify_global%'s financial and operational planning platform with an accent on customer engagement, value realization, and renewal management. Focus on driving adoption, facilitating communication between customers and internal teams, and maintaining high customer satisfaction scores.

Location: Hybrid (Paris, France)

Company

%hirify_global% powers financial and operational planning solutions with advanced analytics and AI-driven insights for global enterprises.

What you will do

Drive adoption, value realization, and ROI across customer portfolios to support renewals and expansion.
Facilitate communication between customers and internal teams including Sales, Support, and Product.
Maintain high customer satisfaction and advocate for customer needs.
Enable customers to achieve business transformation by aligning platform capabilities with business goals.
Work with project delivery teams to ensure successful implementation and service quality.
Manage escalations and mediate technical/platform issues between customers and support teams.

Requirements

Location: Based in or near Paris, France with hybrid work schedule (3 days office, 2 days remote)
1-2 years experience in Enterprise Planning SaaS or relevant business functional expertise.
Fluency in English and native or bilingual proficiency in French.
Strong account management, communication, and technical aptitude skills.
Ability to manage multiple priorities and maintain composure under pressure.

Culture & Benefits

Inclusive and diverse work environment valuing unique perspectives.
Hybrid work model balancing collaboration and productivity.
Commitment to employee growth and shared success.