TL;DR

Technical Support Specialist (Game Development): Provide comprehensive IT hardware, software, and infrastructure support to ensure smooth operation of game development activities. With an accent on maintaining endpoint security, VPN setup, and supporting a hybrid work environment. Focus on troubleshooting, coordinating IT resources, and supporting multiple office locations including on-site and remote employees.

Location: Hybrid, based in Belgrade, Serbia

Company

%hirify_global% is a pioneering regional game development company focused on creating action games for PC and consoles using Unreal Engine, with multiple AAA titles in development.

What you will do

Provide software, hardware, and infrastructure support for all employees
Maintain and set up work equipment including computers, printers, and network devices
Install and configure software licenses and maintain IT documentation
Support endpoint security, antivirus, OS patching, and VPN setup
Coordinate with IT Manager and other departments for IT-related logistics and office expansions
Provide remote and on-site technical support including fieldwork and small repairs

Requirements

Location: Must be based in or able to work from Belgrade, Serbia
Proven experience as an IT Technician or relevant position
Good understanding of Windows and Linux operating systems
Excellent diagnostic, problem-solving, and communication skills
High School Degree in technical subjects preferred
Driver's license B category

Nice to have

In-depth understanding of computer systems and networks
Knowledge of internet security and data privacy principles
Bachelor's degree in computer science or related field
Strong time management and multitasking skills
Eagerness to learn and develop new skills

Culture & Benefits

Competitive industry standard salary
Flexible working hours and hybrid work options
25 days vacation plus additional leave for life events
Ongoing education and training opportunities
Premium private medical insurance and fitness support
Team-building events and involvement in tech and gaming ecosystems