Seasonal Customer Support Contractor (Crypto)

TL;DR

Seasonal Customer Support Contractor (Crypto): Providing extraordinary support to customers during tax season ensuring peace of mind for all crypto users with an accent on resolving complex customer inquiries. Focus on maintaining high customer satisfaction and providing valuable feedback to improve services.

Location: Remote (United States)

Company

hirify.global makes cryptocurrency portfolio tracking and tax compliance simple.

What you will do

• Resolve an average of 40 support tickets each week with exceptional quality.
• Maintain a customer satisfaction (CSAT) score of at least 85%.
• Provide valuable feedback based on customer interactions to help identify and address product or process issues.

Requirements

• 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels.
• Able to connect deeply with customers, understand needs and communicate with empathy.
• Effortlessly navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc.).