TL;DR

Professional Services Senior Consultant (Product Management): Drive customer success by leading technical integrations, migrations, and custom solutions for Pendo products with an accent on transformation, change management, and advanced technical services. Focus on delivering scalable solutions, collaborating with enterprise customers, and mentoring junior consultants.

Location: Raleigh, NC or New York, NY, United States

Salary: $134,200 - $174,600

Company

%hirify_global% is a fast-growing SaaS startup focused on improving product success through innovative software solutions.

What you will do

Own customer engagements from start to finish, ensuring timely and high-quality delivery.
Act as a trusted advisor to understand customer needs and drive successful outcomes.
Lead transformation and change management initiatives to support product adoption.
Deliver advanced technical solutions including frontend development, integrations, and migrations.
Collaborate with cross-functional teams to ensure customer success and influence product strategy.
Mentor junior consultants and contribute to operational efficiency.

Requirements

Location: Must be based in or able to work onsite in Raleigh, NC or New York, NY, United States
7+ years in customer-facing technical roles within SaaS B2B environments.
Strong skills in Java, JavaScript, Node.js, frontend development, and application development.
Experience leading transformation initiatives and managing change in customer organizations.
Excellent communication and presentation skills for engaging all organizational levels.

Nice to have

Bachelor’s degree.
Experience with digital transformation and large enterprise customers.
Familiarity with advanced analytics and customer success tools.
Ability to create scalable, repeatable solutions to improve operational efficiency.

Culture & Benefits

Dynamic and passionate startup environment.
Commitment to diversity, equity, and inclusion.
Support for applicants with disabilities and reasonable accommodations.
Competitive salary and comprehensive benefits.