TL;DR

Senior Observability Architect (Observability): Leading the design and implementation of observability solutions for Grafana's customers with an accent on strategic technical partnerships and customer success. Focus on architecting complex systems, driving adoption, and enhancing client relationships.

Location: Remote (USA)

Company

%hirify_global% is a remote-first, open-source powerhouse known for its visualization tool used globally.

What you will do

Serve as the primary technical point of contact for a portfolio of Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Conduct regular technical reviews and health checks to ensure client success.
Advise clients on best practices and strategies for leveraging our technology.
Develop and maintain strong, long-term relationships with key stakeholders.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role.
Strong understanding of observability solutions, with Grafana, Prometheus, and Loki as a plus.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal skills.
Ability to travel as needed to meet with clients (up to 25%).