TL;DR

Restaurant Operations Associate (Project Management): Manage end-to-end onboarding, implementation, and account management for restaurant merchants using a connected restaurant management system with an accent on process optimisation, customer communication, and data-driven decision making. Focus on building scalable workflows, ensuring merchant success, and collaborating cross-functionally to improve operational efficiency.

Location: On-site in Warsaw, Poland

Company

%hirify_global% creates a connected restaurant management system integrating sales, reservations, kitchen prep, payments, and data to streamline hospitality operations, backed by €50 million funding and founded by the co-founder of Adyen.

What you will do

Manage the full onboarding process from sales handover to go-live, ensuring merchant success and satisfaction.
Serve as the main contact for merchants, providing training and support post-implementation.
Drive process excellence by identifying bottlenecks and streamlining workflows for scalability.
Collaborate with product and operations teams to align merchant needs with platform improvements and automate tasks.
Track and report key onboarding and customer success metrics to enable data-driven decisions.

Requirements

Location: Must be based in Poland
3-5 years experience in implementation, onboarding, customer success, consulting, or hospitality/food-tech operations.
Strong project management and communication skills with an analytical mindset.
Proven ability in process optimisation and building scalable workflows.
Fluent in English and Polish.
Comfortable working in a fast-moving, high-growth startup environment.

Nice to have

Technical proficiency in POS systems and related technologies.
Experience in hospitality industry.

Culture & Benefits

Start-up equity and competitive salary.
Lunch provided in office and team building events.
Values include speed, pragmatism, direct communication, and ownership mentality.