Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Developing and maintaining long-term relationships with key merchants in China with an accent on understanding customer business goals, strategic initiatives, and deployment opportunities. Focus on bridging the gap between customer feedback and internal teams while ensuring seamless project execution within the emerging markets payment landscape.

Location: Must be based in Shanghai or Shenzhen

Company

A global payment processor and merchant of record that enables major companies to collect payments in 40+ emerging markets.

What you will do

• Develop and maintain effective long-term relationships with key customers.
• Act as the voice of the customer by providing actionable feedback to internal teams.
• Collaborate with clients to define strategic goals, deployment plans, and measurable success criteria.
• Prioritize and align project plans with identified customer needs and business milestones.
• Develop and own Customer Success methodologies to improve overall team productivity.
• Work cross-functionally across different areas of the organization.

Requirements

• Location: Must be based in Shanghai or Shenzhen, China.
• English: Fluent written and verbal proficiency required.
• Proven experience in B2B Customer Success or Project Management.
• Advanced proficiency in Excel for data analysis.
• Strong communication and interpersonal skills.
• Ability to travel as required by the role.

Nice to have

• Previous experience within the payments or fintech industry.

Culture & Benefits

• Flexible work schedule with a focus on impact and productivity.
• Access to Premium Coursera subscription for professional development.
• Free language classes including English, Spanish, and Portuguese.
• Monthly social budget to build team connections.
• Access to the company's global coworking house program.
• Referral bonus program for identifying new talent.

Hiring process

• CV review by the Talent Acquisition team.
• Direct communication at every stage of the evaluation process.