TL;DR

Technical Support Specialist (EV Charging): Provide real-time remote technical support, create and maintain technical documentation, and coordinate communication between field teams and engineering. Focus on troubleshooting EV charging hardware and firmware, monitoring system health, and improving reliability through documentation and collaboration.

Location: Remote

Company

%hirify_global% builds a network of EV chargers to accelerate sustainable mobility with a focus on partnerships and innovation.

What you will do

Provide real-time remote technical support to field technicians during on-site interventions.
Diagnose and guide troubleshooting steps using system monitoring tools.
Create and maintain clear, standardized service and troubleshooting documentation.
Act as a communication bridge between field teams and product/engineering departments.
Monitor charger health and proactively address potential issues.
Report recurring issues to improve system reliability and training materials.

Requirements

Strong English and Portuguese communication skills required.
Technical background in electrical, electronic, or IT systems (degree or equivalent experience).
Experience in remote technical support and EV charging industry knowledge.
Familiarity with OCPP, network diagnostics, and field operations tools.
Ability to work collaboratively with distributed teams.

Culture & Benefits

Private health insurance coverage.
Gym membership and flexible working hours.
Annual offsite and regular team-building events.
English training and meal allowance.
Special discounts for charging electric vehicles.

Technical Support Specialist (Ev Charging)