TL;DR

Crypto Customer Success Specialist: Providing professional customer support and managing community engagement for cryptocurrency products with an accent on customer satisfaction and conflict resolution. Focus on handling multi-channel communication, community moderation, and team management.

Location: Remote (Global, excluding US), Austin, TX

Company

%hirify_global% helps crypto investors build profitable portfolios using AI-based crypto indices, rankings, and price predictions.

What you will do

Maintain a positive, empathetic, and professional attitude toward customers.
Respond to community queries and manage communications across multiple channels.
Process orders, forms, and requests while keeping detailed records.
Manage a team of junior customer service representatives.
Identify and remove spam, scammers, and inappropriate content from Discord.
Provide feedback to improve customer service processes and community experience.

Requirements

Must be proficient with CRM systems, preferably Intercom.
Experience with community management tools like Telegram and Discord.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Customer-oriented with adaptability to different customer types.