TL;DR

Customer Experience Center Manager: Managing and operating Customer Experience Centers in Coppell TX and Bentonville AR with an accent on hosting technology demos, troubleshooting AV and IoT devices, and coordinating cross-functional teams. Focus on maintaining immersive demo environments, customer engagement, and operational excellence in a fast-paced retail tech setting.

Location: Hybrid work with offices in Coppell TX and Bentonville AR, United States

Company

%hirify_global% is a fast-growing retail tech company specializing in IoT and data technologies for commerce, aiming to build the largest retail IoT platform globally.

What you will do

Serve as primary contact and steward for Customer Experience Centers in Coppell TX and Bentonville AR.
Host and guide tours for clients, partners, and internal teams showcasing technology solutions.
Coordinate with cross-functional teams to plan and execute immersive technology demos.
Troubleshoot and maintain demo systems including AV, IoT devices, and custom installations.
Update demo content regularly to reflect latest innovations and support general operations of the centers.
Capture and synthesize customer and team feedback into actionable insights and documentation.

Requirements

Location: Must be able to work in or near Coppell TX or Bentonville AR, United States.
3–5 years experience in operations, customer experience, product marketing, or demonstration center roles.
Experience with hardware and/or software installations in a tech environment.
Strong communication skills tailored to diverse audiences including executives and engineers.
Basic technical troubleshooting skills for AV, IoT, and digital display equipment.
Bachelor’s degree preferred; MBA and technical certifications are a plus.

Nice to have

Technical certifications or relevant hands-on experience complementing formal education.
Experience in fast-paced, cross-functional tech environments.

Culture & Benefits

35 days paid time off supporting work/life integration.
Healthcare benefits eligibility from day one and retirement savings plans.
Hybrid work model with flexibility to work remotely up to two weeks per year.
Commuting expense support and family-first support programs.
Career growth opportunities including e-learning and global mobility.
Philanthropy matching employee donations up to $500 annually.