TL;DR

Customer Success Manager (SaaS): Managing and growing key accounts while driving product adoption and minimizing churn with an accent on customer engagement and retention strategies. Focus on analyzing product usage data, collaborating with internal teams, and facilitating customer meetings to ensure success.

Location: Hybrid role based in Bellevue, WA

Salary: $147,200 - $211,600 USD Base Salary + Variable Compensation

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

Build and foster strong relationships with Mid-Market & Enterprise customers to minimize churn and drive expansion.
Work with the Account Manager to manage all aspects of the account.
Analyze customer’s product usage data to improve adoption and reduce churn.
Collaborate with customer-facing teams to accelerate customer success.
Act as the first point of contact for customers and handle escalations.
Facilitate regular customer meetings and product feedback sessions.

Requirements

8+ years’ experience in customer-facing technical roles.
Experience managing Mid-Market and/or Enterprise-level accounts.
Proven track record of identifying expansion opportunities.
Functional knowledge of CX or EX solutions.
Bachelor’s Degree or equivalent experience.