TL;DR

Senior Product Manager (SaaS): Lead the discovery and delivery of advanced SMS and RCS mobile messaging features for a large-scale customer engagement platform with an accent on product roadmap management, customer insights, and strategic partnerships. Focus on solving complex product challenges, driving growth, and collaborating cross-functionally in a hybrid work environment.

Location: Hybrid in San Francisco, United States

Salary: $140,400–$232,650 per year

Company

Leading customer engagement platform empowering brands with real-time, cross-channel messaging and AI-powered optimization.

What you will do

Collaborate with engineers, product managers, designers, and stakeholders to build and prioritize the SMS product roadmap.
Analyze user feedback, research, and data to identify key product priorities and growth opportunities.
Understand customers, market trends, and technology to inform product strategy.
Establish qualitative and quantitative feedback loops to address customer challenges creatively.
Lead feature launches and manage the commercial lifecycle including packaging, pricing, and positioning.
Develop and manage strategic partnerships with resellers and system integrators to expand market reach.

Requirements

Location: Hybrid work in San Francisco, United States
5+ years of product management experience, preferably in messaging or CPaaS industry.
Proven ability to translate product vision into execution in fast-paced, high-tech environments.
Strong strategic, organizational, and data-driven skills with customer focus.
Excellent communication skills for internal and external audiences.
Proactive attitude with a drive to complete projects and improve products.

Nice to have

Experience with SMS or mobile messaging solutions.
Experience in B2B SaaS companies.
Experience at high-scale technology startups.

Culture & Benefits

Competitive compensation including equity grants.
Retirement and employee stock purchase plans.
Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
Family services including fertility benefits and equal paid parental leave.
Professional development with career pathing, learning platforms, and yearly stipend.
Hybrid work model fostering community, innovation, and work-life harmony.