TL;DR

Technical Services Engineer (System Engineering): Supporting and troubleshooting large-scale customer deployments in public and private clouds with an accent on Kubernetes, container solutions, and cloud technologies. Focus on resolving complex distributed systems issues, collaborating with engineering teams, and ensuring customer success through technical expertise and operational excellence.

Location: Bangalore, India, onsite

Company

%hirify_global% is a leading data storage company recognized for innovation and customer-first culture, with a strong presence in cloud-native data services and Kubernetes platforms.

What you will do

Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
Provide technical expertise during all phases of Portworx deployment for key customers.
Own and track customer issues using ticket tracking systems and resolve support cases across all severity levels.
Collaborate with engineering teams to analyze logs, reproduce issues, and develop solutions.
Participate in pre-sales calls and assist with customer installations during POC and production.
Document knowledge via FAQs and knowledge base articles for internal and customer use.

Requirements

Bachelor's degree in a technical field or equivalent experience.
2-4 years of experience in customer-facing technical support or SRE roles.
Working knowledge of Kubernetes, Docker, Tanzu, VMware container solutions; CKA certification is a plus.
Experience with AWS, Azure, or other cloud technologies.
Ability to work shifts and on-call rotations in an open office team environment.
Fluent English with clear verbal and written communication skills.

Culture & Benefits

Support for critical thinking and innovation.
Opportunities for growth and contribution to meaningful projects.
Recognized as a top workplace with flexible time off and wellness resources.
Inclusive and diverse team culture with employee resource groups.