TL;DR

Customer Onboarding Manager: Deliver value by managing customer onboarding and adoption of AI-powered SaaS products with an accent on customer satisfaction, relationship building, and process optimization. Focus on designing and executing onboarding strategies, collaborating cross-functionally, and driving long-term customer retention and growth.

Location: Hybrid (US, Canada)

Salary: $94,000–$123,500/year (USD, US zones), $88,000–$104,500/year (CAD, Canada zone)

Company

Superhuman, including %hirify_global%, is an AI productivity platform empowering millions worldwide with AI-integrated workplace tools.

What you will do

Manage onboarding for strategic customers, driving product adoption and delivering ROI.
Analyze and optimize onboarding processes to improve satisfaction and retention.
Collaborate with sales, customer success, product, and engineering teams to maximize customer value.
Build strong relationships with key stakeholders and act as a trusted advisor.
Provide regular account status reports and contribute to customer lifecycle improvements.

Requirements

Location: US or Canada (hybrid work model)
2+ years onboarding experience in SaaS or professional services.
Strong relationship-building and communication skills.
Data-driven decision making and customer advocacy.
Experience working with diverse stakeholders including senior executives.
Ability to work independently and manage multiple projects.

Culture & Benefits

Comprehensive health, dental, vision, mental health, and fertility benefits.
Disability and life insurance options.
401(k) and RRSP matching.
Paid parental leave, vacation, holidays, and flexible sick time.
Generous stipends for caregiving, wellness, and home office.
Annual professional development budget and growth opportunities.