TL;DR

It Support Specialist: Ensuring seamless and secure IT operations, supporting hardware, software, and networking issues, and leveraging AI to transform IT support. Focus on troubleshooting complex issues, automating support tasks, and managing SaaS infrastructure in a dynamic startup environment.

Location: Onsite in Mountain View, CA, USA

Salary: $100,000 - $125,000

Company

%hirify_global% is an AI-powered SaaS startup providing an AI Assistant platform that automates employee IT support and business workflows, serving over 350 leading organizations globally.

What you will do

Manage and resolve complex hardware, software, and networking support requests using internal ticketing systems.
Leverage AI and automation tools to improve IT support processes and reduce manual tasks.
Administer user accounts, permissions, and access rights across systems like Okta and GSuite.
Onboard and offboard employees, vendors, and contractors efficiently.
Deliver IT training and documentation to empower employees with necessary technological resources.
Identify and proactively resolve technological issue trends to minimize downtime.

Requirements

Location: Must be onsite in Mountain View, CA, USA
English: B2 level or higher
3+ years experience in technical support with macOS and multi-platform environments.
Experience with SSO systems (Okta, OneLogin), SaaS tools (GSuite, Atlassian, Slack), and network troubleshooting.
Strong problem-solving skills and excellent customer service mindset.

Culture & Benefits

Work in a rapidly growing AI startup with a dynamic and innovative team.
Competitive salary with equity and comprehensive benefits.
Opportunity to work with cutting-edge AI technologies and automation.
Collaborative environment focused on continuous improvement and employee empowerment.