TL;DR

Technical Implementation Consultant (Product Management): Own multiple complex integrations and technical onboarding of %hirify_global%’s customer engagement platform with an accent on data architecture, technical implementation guidance, and advanced use-case solutioning. Focus on designing implementation plans, supporting SDK and API integrations, and enabling customer product and engineering teams through workshops and technical support.

Location: São Paulo, Brazil (onsite)

Company

%hirify_global% is a leading customer engagement platform empowering brands to engage customers in real time across channels with a focus on data-driven marketing and SaaS solutions.

What you will do

Engage with customer product, engineering, and marketing teams to understand requirements and technical architecture.
Facilitate product functionality inquiries and technical onboarding to maximize time to value.
Communicate technical requirements, schedules, and risks to internal and external stakeholders.
Design technical implementation plans and scopes of work with customers and partners.
Support SDK and API integrations and troubleshoot technical issues during implementation.
Deliver technical workshops and enablements to empower customer teams.

Requirements

Location: Must be able to regularly commute and work onsite in São Paulo, Brazil.
2+ years relevant experience in marketing, technical support, business analysis, or customer success roles.
Strong product command and technical knowledge in SaaS, Marketing, Mobile, APIs, or Programming.
Excellent written and verbal communication skills with strong influencing ability.
Team player with ability to work with diverse internal and external stakeholders.
Problem solver with high intellectual curiosity.

Culture & Benefits

Competitive compensation including potential equity.
Retirement and employee stock purchase plans.
Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
Family services including fertility benefits and equal paid parental leave.
Professional development with career pathing, learning platforms, and yearly stipend.
Collaborative and inclusive culture recognized as a Great Place to Work®.