TL;DR

Manager Customer Success Mid-Touch: Managing a team of Customer Success Managers to drive platform adoption, customer renewal, expansion, and advocacy with an accent on team development, customer lifecycle management, and cross-functional collaboration. Focus on building strong client relationships, ensuring excellent customer experience, and aligning commercial goals.

Location: Onsite in Bucharest, Romania

Company

Leading customer engagement platform empowering brands to engage customers in real time across multiple channels with a SaaS solution.

What you will do

Manage and develop a Customer Success pod, including hiring and staff satisfaction.
Ensure team meets KPIs on platform adoption, renewals, expansions, and advocacy.
Partner with sales leadership to align customer experience and commercial goals.
Support team in managing client lifecycles and technical platform usage.
Build relationships across customer organizations and advocate use cases to product development.
Monitor risks and opportunities in team’s book of business and act accordingly.

Requirements

Location: Must be able to regularly commute and work onsite in Bucharest.
3+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing.
2+ years experience managing or mentoring staff.
Strong communication and relationship-building skills.
Project management experience or certifications (PMP, Agile, Prince2, etc.).
Technical knowledge in SaaS, Mobile, APIs, Marketing Automation, Analytics, or Programming.

Culture & Benefits

Competitive compensation including possible equity.
Retirement and employee stock purchase plans.
Flexible paid time off and comprehensive medical benefits.
Family services including fertility benefits and parental leave.
Professional development with career pathing and learning stipends.
Supportive, collaborative culture recognized as a Great Place to Work®.