TL;DR

Customer Success Manager (SaaS): Developing strong relationships with customers to ensure their long-term success on the %hirify_global% platform with an accent on driving customer satisfaction and revenue growth. Focus on proactive engagement, retention strategies, and facilitating new sales opportunities.

Location: Hybrid (New York City)

Company

%hirify_global% is a company focused on solving HR issues for businesses, providing a supportive and entrepreneurial environment.

What you will do

Engage and develop relationships with customers to demonstrate value throughout their journey.
Proactively ensure customer satisfaction and drive value through routine interactions.
Identify at-risk customers and initiate retention strategies.
Promote new products and provide expert-level guidance on offerings.
Act as a primary liaison between customers and internal teams.
Manage complex issues to ensure customer success on the platform.

Requirements

2-4 years of experience in customer success or account management.
Experience in healthcare, HR, or insurance industries preferred.
Excellent communication skills and attention to detail.
Ability to work as part of a team and adapt to changes.