Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing post-sale experiences and ensuring success of large enterprise customers with an accent on cloud security and customer retention. Focus on building strong relationships, project management, and data-driven customer engagement to drive satisfaction and growth.

Location: Hybrid, Amsterdam, Netherlands

Company

hirify.global operates one of the world’s largest networks to protect and accelerate Internet applications, serving a wide range of customers from bloggers to Fortune 500 companies.

What you will do

• Manage customer lifecycle post-contract, ensuring alignment with business needs and satisfaction.
• Build and maintain strong relationships with enterprise customers and internal teams.
• Lead retention efforts through demonstrating product value and conducting business reviews.
• Analyze customer data to identify risks and growth opportunities.
• Collaborate with Product, Engineering, Marketing, and other teams to resolve customer issues.
• Manage inbound inquiries and improve internal processes.

Requirements

• Location: Must be able to work in or near Amsterdam (hybrid setup)
• English: Strong communication skills required; Dutch is a plus
• Bachelor's degree and 7+ years experience in cloud security customer-facing roles preferred.
• Strong understanding of computer networking, cloud security, and internet technologies.
• Proven project management, organizational, and relationship-building skills.
• Ability to analyze data for customer engagement insights.

Nice to have

• Familiarity with Gainsight platform.
• Experience planning and executing business reviews.

Culture & Benefits

• Commitment to diversity, inclusion, and equal opportunity employment.
• Support for professional development and learning new skills.
• Reasonable accommodations for applicants with disabilities.
• Mission-driven company focused on building a better Internet and protecting free expression.