Customer Success Manager Mid-Market

TL;DR

Customer Success Manager Mid-Market: Managing and growing a portfolio of mid-market clients with an accent on customer satisfaction, churn reduction, and expansion opportunities. Focus on building trust-based relationships, advising on cybersecurity product usage, and driving upselling and cross-selling strategies.

Location: On-site in Paris with up to 2 days per month remote work. Relocation to France is required if not based in Paris.

Salary: €50,000–€69,000 per year including base and commission, plus stock package.

Company

hirify.global is a cybersecurity startup focused on building a platform for cybersecurity awareness training, protecting over 1,000,000 employees worldwide.

What you will do

• Manage and nurture a portfolio of approximately 120 mid-market clients.
• Advise clients on effective use of cybersecurity awareness products and modules.
• Conduct client meetings and build long-term partnerships on cybersecurity matters.
• Identify client needs and offer solutions to reduce churn and increase satisfaction.
• Drive business growth through upselling and cross-selling within the portfolio.
• Provide client feedback to contribute to product development and process improvements.

Requirements

• Location: Must be based in Paris or willing to relocate to France.
• English: Full professional proficiency required.
• French: Native proficiency required.
• Experience in Customer Success or Account Management in the tech industry.
• Strong communication, negotiation, and client relationship skills.
• Motivation to support cybersecurity mission without needing to be an expert.

Nice to have

• Passion for delivering high performance and enthusiasm for work.

Culture & Benefits

• Financially strong and capital-efficient startup with rapid growth.
• Collaborative team environment in a modern office located in Paris Le Marais.
• Competitive salary with commission and stock options.
• Hybrid work format with limited remote days.

Hiring process

• Fit interview with Head of Customer Success (45 minutes).
• Onsite case study with the team (1 hour).
• Final interview with the Founder (30 minutes).