TL;DR

Tech Support Specialist: Providing Tier 1 software support for %hirify_global% customers, focusing on software license management and basic product usage. Focus on delivering professional customer service, problem solving, and supporting customers across the Nordics and EMEA region with native-level Swedish language skills.

Location: Must be a native level Swedish speaker and support customers across the Nordics and broader EMEA region

Company

%hirify_global% creates smart software solutions to improve efficiency, connectivity, and safety in construction, serving over 3 million users worldwide with a customer-focused approach.

What you will do

Answer customer inquiries via telephone, chat, and email with minimal assistance
Manage software license and subscription issues from initial report to resolution
Assist with basic product usage questions and escalate complex issues
Track customer interactions in CRM and create support documentation
Demonstrate professional maturity, initiative, and reliability
Support miscellaneous projects aligned with company goals

Requirements

Native level Swedish speaker
Good customer service background, preferably technical
Knowledge of software licensing is highly beneficial
Excellent written and verbal communication skills
Strong logical problem-solving skills and attention to detail

Culture & Benefits

People-focused, entrepreneurial culture backed by a stable global corporation
Competitive compensation and benefits package
Work-life balance supported by diversity and inclusion
Continuous professional development with LinkedIn Learning and education reimbursement