Customer Success Manager (LatAm)

TL;DR

Customer Success Manager (LatAm): Manage a portfolio of customers in the LatAm region ensuring their success and satisfaction with a collaborative facility management platform. Focus on strategic customer engagement, upselling, and cross-selling opportunities while supporting software implementation and maintenance operations.

Location: Hybrid in Florianópolis, Brazil

Company

hirify.global is a global startup born in Porto, Portugal, providing a collaborative platform to unify facility management operations across 30+ countries.

What you will do

• Manage your own customer portfolio and ensure their success
• Partner with customers post-activation and become a trusted advisor
• Identify upselling and cross-selling opportunities
• Collect product feedback and support sales with technical demos
• Collaborate with teams to refine technical requirements

Requirements

• Must have proven experience as a Customer Success Manager Enterprise
• Great level of Spanish and good knowledge of English
• Experience in B2B market and CRM/cloud software
• Availability to occasionally travel domestically and internationally
• Preferred knowledge of technical assistance, facility management, or hospitality operations
• Passion for teaching, positive attitude, and self-starter mentality

Culture & Benefits

• Flexible working hours and remote-friendly culture
• Competitive salary and perks
• Modern co-working office in Florianópolis
• Startup environment with growth opportunities
• Autonomy, ownership, and learning from mistakes
• Regular knowledge sharing and team engagement events