TL;DR

Developer Support Specialist: Provide accurate and timely technical information and assistance regarding products and services with an accent on client advisory and issue resolution. Focus on analyzing client inquiries, developing solutions, and maintaining client relationships.

Location: Dublin, Ireland / Leicester, United Kingdom

Company

%hirify_global% is a corporation operating in the fintech domain.

What you will do

Provide technical information and advice to clients regarding products and services.
Respond to and resolve moderately complex client inquiries and issues.
Participate in calls with technical teams, account management, vendors, and clients.
Analyze client-initiated changes and perform account maintenance.
Build and maintain client relationships through effective communication.
Develop functional requirements and specifications for client customizations.

Requirements

Location: Dublin, Ireland or Leicester, United Kingdom
Bachelor's degree or equivalent experience.
Minimum 2 years relevant experience, preferably 4 years in credit card industry.
Effective written and oral communication skills in English.
Ability to understand and communicate technical changes in business terms.