TL;DR

Application Support Team Lead (Payments): Leading Level 2 Application and Technical Support for %hirify_global% production applications and services with an accent on supporting acquiring and scheme-related transactional activities. Focus on guiding the application support team, ensuring effective diagnosis, remediation, and resolution of production issues.

Location: Hybrid (Fortitude Valley, Queensland, Australia)

Salary: $120,000 - $130,000

Company

%hirify_global% is a leading technology brand in the payments industry, providing market-leading technology solutions.

What you will do

Lead and oversee Level 2 Application and Technical Support.
Guide and coach the application support team.
Collaborate with internal and external partners to maintain operational excellence.
Ensure timely setup and configuration management of new clients.
Respond to and resolve application support issues in line with SLAs.
Document and improve existing processes.

Requirements

5 to 7+ years of experience in IT, with at least 3 years in an application support lead role.
Experience in Payment Technologies or high volume transactional environments.
Knowledge of DBMS technologies such as Oracle/Microsoft SQL Server.
Ability to understand integration architectures and APIs.
Strong attention to detail and problem-solving skills.

Nice to have

Experience with cloud-based technologies such as AWS and Azure.
Knowledge of programming frameworks like .NET, C#.
Experience working in Agile/Scrum methodologies.

Culture & Benefits

Flexible work arrangements.
18 weeks paid parental leave.
Access to industry events and resources.
Additional leave for community giving and wellness.
Global career and professional development opportunities.

Application Support - Team Lead (Payments)